Mary Beth Nevulis is the managing editor of Storm Water Solutions. Nevulis can be reached at [email protected]
Nov 26, 2014

Keep In Touch

Public outreach programs allow water systems to keep in touch with and educate their customers, informing them about weather advisories, water and sewer bill due dates, ways to save water, construction projects, customer service, incentive program and, general news.

Staying in touch with customers allows water systems to provide the best possible services—a crucial part of the customer-provider relationship—and promote the benefits of watershed protection, water conservation, green infrastructure and more, benefiting the customers, the utility and regional watersheds.

Some service providers’ public outreach programs are more ambitious than others. E-mail us at [email protected] to share your successes or challenges with public outreach programs.